Don't forget to turn on the Windows Update.

Keep the internet connection on while troubleshooting.

Before troubleshooting, ensure to bookmark open web pages, save any open documents, spreadsheets, or any other unsaved work.

Below steps require you to restart your PC.Please follow below steps to troubleshoot the issue. The USB 3.0 driver provided by the computer manufacturer or Windows may be out of date, or not installed properly. If the port is clean but all ports are not detecting the hub, consider the next possibility: driver failure. Don't try any type of wet cleaning solution, including water or wet cloth. If the port or connector is dirty, use canned compressed air to blow the dust away. Or you can try to connect the USB hub to another port of the computer especially when you are using a PC, it is recommended to use the rear USB 3.0 ports which are integrated to the motherboard. The connector or port may break or get dirty over time.Ĭheck carefully on the USB port and USB connector for any physical damage. It may be caused by three types of reasons: ↑ Table of Contents ↑ But my computer still can't recognize the hub. Most of the time, when you plug the hub into the USB 3.0 port of your computer, the driver will install automatically and the hub is ready to work. If your laptop is running a Windows Version later than Windows 8, Windows also will provide auto installation for USB 3.0 driver via Windows Update. ↑ Table of Contents ↑ First of all, do I need to install the USB 3.0 driver for the atolla hub?Īs a matter of fact, atolla USB hub is a plug and play device.Īs the USB 3.0 port is the most common port in today's computer, all motherboard manufacturers will provide an integrated USB 3.0 driver with it. Browse on, it is likely that any of the below troubleshooting steps will wake the hub up to work correctly.

All of atolla USB hubs have gone through multi-layers of inspection before shipping and we have the belief that your hub won't break that easy. The USB hub is simply not detected at all.īut please don't panic. Everything is hooked up, but there is error message popping up, 'USB Device Not Recognized'. It is indeed frustrating when the USB 3.0 hub is not recognized by your computer. In this post, we will discuss how to fix the issue when the USB 3.0 hub is not recognized by the computer.

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